How The Bovey Tracey & Chudleigh Practice uses your information to provide you with healthcare:
All information about patients is confidential, from the most sensitive diagnosis, to the fact that a patient has visited the surgery or is registered with the practice. The duty of confidentiality owed to a person under the age of 16 years is as great as the duty to any other person. For the effective functioning of a multi-disciplinary team it is often necessary that information about you is shared between members of the practice and local healthcare team.
Everyone working for the NHS has a legal duty to keep information about you confidential; anyone who receives information from us is also under a legal duty to keep it confidential.
The only circumstances where your information may be shared without consent are:
- When it is a statutory requirement or is in response to a court order
- When the public interest in passing on the information outweighs the duty of confidentiality to the patient.
A copy of the Practice Confidentiality Policy is available in each surgery, and further information can be obtained from the primary care manager.
Shared Records
This Practice is part of the local shared record initiative. This means that it is possible for you to give permission for other health care professionals to view your GP health record when they are providing you with care. Please see the leaflet and consent form below for more information.
NHS Patient Information Sharing - My Choices (PDF, 247KB)
Making Your Local Health Record Work Better For You (PDF, 665KB)
Devon and Cornwall Care Records
This Practice is part of a new NHS and social care system that has been introduced in Devon and Cornwall to improve the way you receive care.
Health and social care services in Devon and Cornwall have developed a system to share patient data efficiently and quickly and, ultimately, improve the care you receive.
This shared system is called the Devon and Cornwall Care Record.
It’s important that anyone treating you has access to your shared record so they have all the information they need to care for you. This applies to your routine appointments and also in urgent situations such as going to A&E, calling 111 or going to an out-of-hours appointment.
It’s also quicker for staff to access a shared record than to try to contact other staff by phone or email. Only authorised health and care staff can access the Devon and Cornwall Care Record and the information they see is carefully checked so that it relates to their job. Also, systems do not share all your data – just data that services have agreed is necessary to include.
For more information about the Devon and Cornwall Care Record, please go to
Home - Devon and Cornwall Care Record
Access to Medical Records
Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the General Data Protection Regulation (GDPR). Patients must always give written consent for any information to be given to third parties.
Access to Medical Records Form (PDF, 116KB)
Data Protection Officer: Rebekah Lovewell, DELT Shared Services Ltd
Website Privacy Notice (PDF, 87KB)
Brave AI
As a Practice, we are using BRAVE AI which serves as a clinical decision support tool, empowering clinicians to make well-informed decisions about individualised care plans. The tool itself does not autonomously make decisions regarding interventions; instead, it assists healthcare professionals in their decision-making process. The primary objective of BRAVE AI is to promote preventive healthcare practices over reactive treatments.
BRAVE AI employs computer algorithms to evaluate the complexity of each patient's health needs within our practice. By assigning a score, it helps identify individuals at risk of deteriorating health, potentially necessitating hospitalisation. This innovative tool enhances our ability to recognise patients who may otherwise be overlooked, including those with borderline health indicators or infrequent medical interactions.
In order to identify a patient who may benefit from interventions on the BRAVE AI tool we will use your NHS number. All data processed by BRAVE AI is stored securely and confidential patient information is exclusively disclosed to clinical teams directly involved in patient care.
Should you have any questions or concerns regarding the processing of your data alongside BRAVE AI, we encourage you to contact us at contact.btcp@nhs.net
HEIDI HEALTH - Medical Scribe
At the Bovey Tracey & Chudleigh Practice, we are committed to providing the best possible care while maintaining your privacy and confidentiality. We are proactive in identifying ways to enhance your experience and improve the quality of your healthcare, and we are now using Heidi Health AI Medical Scribe during some of our consultations. This page provides important information about this service to help you make an informed decision regarding its use.
What is Heidi Health AI Medical Scribe?
Heidi Health is an advanced AI-powered system that assists healthcare providers by transcribing and documenting patient interactions during consultations. The AI scribe listens to the conversation between you and your healthcare provider, automatically generating a detailed, accurate medical record of your visit.
This process allows your healthcare provider to focus more on your needs and spend less time on paperwork. The AI scribe transcribes notes in real time, improving the efficiency of your visit and ensuring that all relevant information is accurately captured.
How does Heidi Health work?
During your consultation, Heidi Health AI will listen to the conversation between you and your healthcare provider. The system transcribes the dialogue in real time and generates an electronic health record (EHR). This documentation will be stored securely as part of your medical record, where it can be accessed by your healthcare provider for follow-up care and treatment planning.
Benefits of using the Heidi Health AI Medical Scribe
- Improved Accuracy: By documenting your consultation in real-time, Heidi Health ensures that important details are captured accurately, reducing the risk of errors in your medical record.
- More Time with Your Provider: With less time spent on manual documentation, your healthcare provider can focus more on addressing your concerns and providing personalised care.
- Efficiency: Your visit will be documented quickly and efficiently, allowing for faster processing of your medical records and test results.
Will my personal information be secure?
Yes. Heidi Health follows strict compliance standards to protect your personal health information. The system uses advanced encryption and complies with the latest data protection regulations, ensuring your information remains confidential and secure. For detailed information on how Heidi Health maintains privacy and compliance, you can review their comprehensive compliance information here.
Do I have to consent to the use of the AI Medical Scribe?
No. While the use of the AI medical scribe can greatly enhance the quality and efficiency of your consultation, you have the right to decline its use. If you choose not to have the AI scribe assist with your visit, your healthcare provider will document your consultation manually as they normally would.
How can I give my consent?
Your healthcare provider will ask you if you’re comfortable with the use of the Heidi Health AI Medical Scribe at the start of consultation. You can ask your healthcare provider any questions you have. Your participation is entirely voluntary, and you can change your decision at any time.
Can I change my mind?
Yes. You have the right to withdraw your consent at any time, even after the consultation begins. If you decide not to proceed with the use of the AI scribe, your healthcare provider will ensure that your consultation is documented manually.
Contact us
If you have any questions or concerns regarding the use of Heidi Health AI or this consent process, please feel free to reach out to us at the Practice. Our team is happy to provide additional information to help you make an informed decision.