Rights and Responsibilities

Your rights as a patient

To be registered with a practice, and see the doctor of your choice (subject to availability).
To be offered a health check on joining the practice for the first time.
To receive emergency care.
To request a routine health check if you are aged between 16 and 74 and have not been seen by a member of the primary care team within the last three years.
To request a routine health check if you are 75 or over and have not been seen by a member of the primary care team within the last 12 months.
To have appropriate drugs and medicines prescribed.
To be referred to a consultant for specialist or second opinion if you and your GP agree this is desirable.
To have access to your health records, subject to current legislation. (A copy of this information can be obtained from reception.)
To know that everyone working within the National Health Service has a legal duty to keep the contents of all medical records confidential.
To receive a copy of your practice booklet, setting out the services provided.
To receive a full and prompt reply to any complaints you make about NHS services.
To receive details of where to obtain further information on local health services.
To be treated with courtesy and respect at all times, irrespective of your ethnic origin, religious beliefs, personal attributes or the nature of your health problem.

To treat our staff with respect and courtesy at all times.
To keep your appointment and give us adequate notice of postponement or cancellation.
To inform us of any change in your personal details, for example address, telephone number etc.
To remember that following a healthy lifestyle and taking the advice and action recommended by your health care professional is likely to improve your health.